Terms and Conditions

📜1. THESE TERMS

1.1 These are the terms and conditions on which we, ShineCode LLC FZ, supply products, services or digital content to you.

1.2 These terms and conditions constitute a legally binding contractual relationship between you and us.

1.3 Please read these terms carefully before you submit your order/booking to us.

1.4 These terms tell you who we are, how we provide you with products and/or services, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

🏢 2. INFORMATION ABOUT US

2.1 We are ShineCode LLC FZ, a company registered in Dubai, United Arab Emirates. Our registered office is at Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. (“us”, “we”, or “our” for short). Any reference to “you” or “your” means you as the user of our Website or our App.

2.2 You can contact us using the following methods:

📧 Email: [email protected]
📱 WhatsApp: +971 56 403 9311
📞 Phone: +971 56 403 9311
📷 Instagram Messenger: https://www.instagram.com/shinecode_uae/
🇫 Facebook Messenger: https://www.facebook.com/ShineCodeUAE/

2.3 If we have to contact you, we will do so by telephone or by writing to your registered email address or in App messenger.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

2.5 Our mobile App allows you to book and pay for a broad range of beauty products and services from ShineCode.

2.6 We currently provide: (a) Services: All Home Beauty Services.

📖 3. DEFINITIONS

The following definitions apply under these terms and conditions:

App: our customer mobile application software.
Services: the services provided.
Products: the products provided.
ShineCode Booking: a request to book Services.
Subscriptions: a monthly Subscription to the Services.
Website: https://shinecode.ae

✍️ 4. BOOKINGS AND OUR CONTRACTS WITH YOU

4.1 To book home services with us: (a) Pay as you go bookings, or (b) Subscriptions for a set number of services per month.

4.2 The mobile App allows you to select and book with the same ShineCode staff again, but each booking will be separate.

4.3 It is your responsibility to ensure that all the details are correct before submitting your booking. You will only be able to book one Appointment at a time.

4.4 Acceptance of your booking will take place once it appears on your Appointment screen on our App. This will create a contract between you and us.

4.5 If we are unable to accept your booking, we will inform you and will not charge you.

4.6 Our Website and App are solely for the promotion and delivery of our Services in the United Arab Emirates.

🔄 5. OUR RIGHTS TO MAKE CHANGES

We may change the Services to: (a) accommodate staff unavailability or do not service the location you have chosen., (b) manage events out of our control, (c) To reflect changes in relevant laws and regulatory requirements, or (d) implement technical improvements.

We will use all reasonable efforts to minimize the effect on your Appointments and the Services provided, but we may be required to reject pending bookings and re-schedule or cancel Appointments.

🔒 6. YOUR PERSONAL INFORMATION

6.1 You must provide us with accurate, correct and complete information.

6.2 We will protect your personal information as per the federal laws of the United Arab Emirates.

6.3 We may need to share your personal information with partners, third-party providers, government entities, and other specialist organizations for payment processing, legal compliance, and security purposes. For more information, please read our Privacy Policy.

❌ 7. RESTRICTIONS

You are bound by the following restrictions: Use or try to use fraudulent identities and/or methods while using our mobile App, buying and/or receiving our products and services or interacting with any of our representatives.

📌 8. OTHER IMPORTANT TERMS

8.1 Website and App content is subject to change without prior notice.

8.2 Website design and graphics are licensed to ShineCode LLC FZ and prohibited from unauthorized use.

8.3 Once a service is completed, fees paid are non-refundable. You are liable for any and all taxes.

8.4 We may seek pre-authorization of your credit card. You must retain a copy of transaction records and are responsible for maintaining account confidentiality.

8.5 Users under the age of 18 shall not register or transact on the Site.

8.6 We accept payments online using Visa, MasterCard, and AMEX in AED.

⭐ 9. QUALITY CONTROL POLICY

We conduct regular inspections and unannounced visits to check the quality of our teams' performance. We may also follow up with a telephone call after your session is completed.

💰 10. (AML) ANTI-MONEY LAUNDERING POLICY

ShineCode LLC FZ is committed to preventing money laundering and terrorist financing in accordance with UAE Central Bank regulations. We have implemented robust AML and compliance practices to detect and report suspicious activities.

Compliance Policy Declarations:

We are fully committed to adhering to all laws and regulations reflecting the recommendations of the Financial Action Task Force (FATF).

Transaction Monitoring:

We conduct ongoing transaction monitoring to detect unusual or potentially suspicious activities.

Staff Training & Record Keeping:

All employees are trained in AML policies. All customer and transaction records are maintained and retained for a minimum of five years while ensuring confidentiality.

Last Revised: 18.08.2022