1. THESE TERMS

1.1 These are the terms and conditions on which we, ShineCode LLC FZ, supply products, services or digital content to you.

1.2 These terms and conditions constitute a legally binding contractual relationship between you and us.

1.3 Please read these terms carefully before you submit your order/booking to us.

1.4 These terms tell you who we are, how we provide you with products and/or services, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATIONS ABOUT US

2.1 We are ShineCode LLC FZ, a company registered in Dubai, United Arab Emirates. Our registered office is at Business Center 1, M Floor, The Meydan Hotel, Nad Al Sheba, Dubai, U.A.E. (“us”, “we”, or “our” for short). Any reference to “you” or “your” means you as the user of our Website or our App

2.2 You can contact us using the following methods:

(a) Email: [email protected]

(b) WhatsApp: +971 56 403 9311

(c) Phone: +971 56 403 9311

(d) Instagram Messenger: https://www.instagram.com/shinecode_uae/

(e) Facebook Messenger: https://www.facebook.com/ShineCodeUAE/

2.3 If we have to contact you, we will do so by telephone or by writing to your registered email address or in App messenger.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

2.5 Our mobile App allows you to book and pay for a broad range of beauty products and services from ShineCode.

2.6 We currently provide the following products and services:

(a) Services: All Home Beauty Services

(b) Products: Various beauty third-party products provided by our partners.

3. DEFINITIONS

3.1 The following definitions apply under these terms and conditions:

− App means our customer mobile application software available for download from Android and IOS platforms.

− Services means the services.

− Products means the products.

− ShineCode Booking means a request to book Services provided by ShineCode.

− ShineCode means our employees providing mobile barber services.

− Subscriptions means a monthly Subscription to the Services provided by ShineCode and additional discounts or benefits that may be offered accordingly.

− Website means https://shinecode.ae

4. BOOKINGS AND OUR CONTRACTS WITH YOU

4.1 To book home services with us:

(a) Pay as you go mobile bookings: one-off payment, the booking will be paid, and the Appointment validated via the mobile App.

(b) Subscriptions: where you can subscribe to the Services provided by ShineCode for a set number of Services per month (payable via the mobile App on a monthly basis in advance).

4.2 The mobile App allows you to select and book with the same shinecode staff again, but each booking will be separate.

4.3 The booking process allows you to view and select dates, services, preferences and health information. It also allows you to review and amend a booking before submitting. It is your responsibility to ensure that all the details and information are correct before submitting your booking. You will only be able to book one Appointment at a time.

4.4 Acceptance of your booking will take place once it appears on your Appointment screen on our App showing the provider, estimated time, date, location and the payment made (Appointment), this will create a contract between you and us. All Appointments are subject to traffic and availability of either the Mobile barber or the Time slot.

4.5 If we are unable to accept or accommodate your booking, we will inform you about that via our App during the booking process or in writing if the booking has been already made and will not charge you for that booking.

4.6 Our Website and App are solely for the promotion and delivery of our Services in the United Arab Emirates. We currently do not provide Services to locations outside the United Arab Emirates. The Services can only be provided in areas where we have Mobile Barbers, if we do not have a staff in your local area, we will notify you during the booking process.

5. OUR RIGHTS TO MAKE CHANGES

5.1 We may change the Services:

(a) If our Beautician/Therapist are unavailable or do not service, the location you have chosen.

(b) If there has been a delay by an event that is out of our control.

(c) To reflect changes in relevant laws and regulatory requirements.

(d) To implement minor technical ad justments and improvements, such as addressing a security threat. We will use all reasonable efforts to minimize the effect on your Appointments and the Services provided, but we may be required to reject pending bookings and re-schedule or cancel Appointments.

6. YOUR PERSONAL INFORMATION:

6.1 You must provide us with your accurate, correct and complete information, and it is your responsibility to inform us about any change in such information.

6.2 We will protect your personal information as per the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai.

6.3 We will need to share part or all your personal information, as appropriate, with our partners and third-party providers including but not limited to our Payment Gateway provider for processing online transactions and payments.

6.4 We may need to share your personal information with government and law entities are per the local rules and regulations.

6.5 We may need to share your personal information with other specialist organizations for identity and credit checking, security and fraud prevention purposes. For more information on your Privacy, please read our Privacy Policy.

7. RESTRICTIONS

You are bound by the following restrictions while using our Mobile App or while receiving our products and services:

Use or try to use fraudulent identities and/or methods while using our mobile App, buying and/or receiving our products and services or interacting with any of our representatives whether in person or via any of the official communication tools including our call center or via email.

8. OTHER IMPORTANT TERMS

8.1 The Website and Mobile Application Content Is For The Explanation And Implementation Of Our Services. It Is Subjected To Change Without Prior Notice. ShineCode LLC Has Rights To Change, Cancel Or Include Exceptions To The Terms And Conditions.

8.2 Website Design, Graphics, Layout, Appearance Etc. Are Licensed To ShineCode LLC FZ. This Usage Is Strictly Prohibited Without Copyright Notice, Which Forms Part Of These Terms And Conditions. You Give Your Consent That You Will Never Use The Website Information In An Unauthorized Manner. Use Of This Website Is Subject To The UAE Laws.

8.3 When You Make A Booking Through ShineCode, We Will Help Facilitate The Services For Your Beauty. Once The Service Is Done The Fees You Pay To Our Technician/Beautician/Gateway Payment Are Non-Refundable. The Pricing Scheme May Be Updated By The Company On An On-Going Basis. You Are Liable For Any And All Taxes (Except Taxes Based On Our Income).

8.4 ShineCode Will Charge You For Your Finalized Bookings Through The Payment Method Specified On The Website/Apps (E.G. A Credit Card Or Cash). If You Happen To Pay Any Applicable Charges With Your Credit Card, We May Seek Pre-Authorization Of Your Credit Card Account Prior To Your Purchase. If You Choose To Pay The Fee By Your Credit Card, You, As The Cardholder, Must Retain A Copy Of Transaction Records And Our Policies And Rules. You Are Responsible For Maintaining The Confidentiality Of All The Information In Your Account.

8.5 Customers Using The Website/Apps Under The Age Of 18 Shall Not Register As A User Of The Website And Shall Not Perform Any Transaction On Or Use The Website/Apps.

8.6 ShineCode Communicate (Confirmation Updates) Via Whatsapp, SMS, Email. Methods Of Payment- We Accept Payments Online Using Visa, MasterCard, And Amex Credit/Debit Card In AED.

9. Quality Control Policy

We Conduct Inspections On A Regular Basis To Check The Quality Of Performance Of Our Teams While They Are On Duty. To Ensure That Our Beauticians Are Performing Their Duties Properly, We Pay Unannounced Visits. Follow-Up – A Telephone Call By Our Staff After Your Session Has Been Completed.

10. (AML) Anti-Money Laundering Policy

ShineCode LLC FZ is committed to prevent money laundering and terrorist financing in accordance with the Central Bank of the United Arab Emirate’s regulations and international best practices in Anti-Money Laundering (AML) & Counter Terrorist Financing (CTF). To this effect, we are fully geared to detect suspicious activities associated with money laundering, fraud, terrorist financing & financing of illicit organizations, and report them to the Central Bank of the UAE, as per the regulations. We at ShineCode LLC FZ are dedicated to conduct business securely with integrity and in compliance with all applicable laws and regulations. We have therefore implemented robust AML and compliance practices in our branches. Our state-of-the-art information technology infrastructure and AML solutions enable us to be fully compliant at all times.

Anti-Money Laundering Compliance Policy Declarations:ShineCode LLC FZ is fully committed to adhering to the laws and regulations which reflect the relevant recommendations issued by the Financial Action Task Force (FATF) and the Basel Statement of Principles on preventing the utilization of the banking system for criminal purposes, issued by the Basel Committee. Al Ansari Exchange is also determined to constantly evaluate and uphold its AML policies, procedures and controls on an on-going basis by ensuring befitting internal and external audit program.

Transaction Monitoring: ShineCode LLC FZ ensures that an ongoing ‘Transaction Monitoring’ is conducted to detect transactions which are unusual or potentially suspicious based on the customer profile/ behavior. The front line agents acts as a first line of defense and are empowered to escalate any unusual behavior/ transactions through internal channels. This process is supplemented by an extensive review of the transactions at the second line of defense including increased monitoring of the customer’s transactions and behavior.

Reporting of Unusual or Suspicious Transactions: All our staff are trained and equipped to report unusual or potentially suspicious transactions through our internal channels to the compliance officer. The compliance officer, conducts an in-depth investigation and takes appropriate action before reporting such transactions to the Financial Intelligence Unit (FIU), at the Central Bank of the UAE.

Staff Training: We at ShineCode LLC FZ strongly believe in empowering our employees at every level. Effective AML trainings help the company develop a good AML/CTF governance at different levels within the organization. New employees are trained on AML policy & procedures within 30 days of joining SHINECODE LLC FZ, with follow-up trainings conducted annually. Record Keeping & Confidentiality All records including the customer’s identification documents, related data, transaction data and any other relevant document are maintained and retained for a minimum of five years. This is in line with the regulations of the Central Bank of the UAE. ShineCode LLC FZ shall always maintain the confidentiality of information provided by its customers and their transaction records.

Last Revised: 18.08.2022