Help & Support
We’re here to assist you with anything you need
Frequently Asked Questions
- How do I book a service with ShineCode?
Open the ShineCode app or website, choose your service, select a time slot, and confirm your booking. Our service providers will respond shortly.
- How do I cancel or reschedule a booking?
Go to "My Bookings" in the app or website, select the booking, and choose "Cancel" or "Reschedule" at least 4 hours before the appointment time.
- Are ShineCode service providers trained and verified?
Yes, all providers undergo verification, onboarding, and training to meet ShineCode's quality standards.
- What if my service provider is late or doesn’t show up?
Please contact support immediately. We’ll assign another provider or issue a refund if necessary.
- What payment methods do you accept?
We accept card payments and wallets via Apple Pay, Google Pay, ShineCode Wallet, and in some cases, cash on delivery.